FAQs

Frequently Asked Questions (FAQ)

Orders & Shipping

1. Where do you ship to?
We ship worldwide! Our store supports multiple languages and currencies, making it easy for customers from nearly any country to shop with us.

2. How long does shipping take?
Shipping times vary by product and location. Most orders arrive within 12–15 business days. You’ll receive a tracking number as soon as your order ships.

3. How much does shipping cost?
Shipping costs depend on your location and the products ordered. You’ll see the shipping fee at checkout before you complete your purchase.

4. How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking link. You can also track your order anytime using our Track Your Order page, or contact us for an update on your order status.

Products & Sizing

5. How do I know which size to order?
We provide detailed size charts and international size conversion guides on most product pages. If you’re unsure, reach out and we’ll help you find the perfect fit!

6. Are your hair products and bundles ethically sourced?
Yes! We require our suppliers to use ethically sourced, organic ingredients and high-quality hair. We’re also working with manufacturers to confirm industry certifications.

7. What if I have a question about a product’s ingredients or materials?
You can find ingredient and material details on each product page. If you need more information, just contact us and we’ll be happy to help.

Returns, Cancellations & Policy

8. What is your return/exchange policy?
You can view our full policy on our Return and Refund Policy page. If you have an issue with your order, please contact us right away so we can assist you.

9. Can I cancel or change my order after placing it?
For details about cancellations, please visit our Cancellation Policy page. If you need to cancel or change your order, contact us as soon as possible and we’ll do our best to help.

Payments & Security

10. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, and many more. We also support multiple currencies including USD, EUR, CAD, AUD, GBP, JPY, and many African currencies.

11. Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your data.

Membership & Rewards

12. How does the VIP Club work?
Join our VIP Club to earn points on every purchase, get exclusive discounts, and unlock bigger savings as you move up VIP levels. VIP perks can also be purchased as a monthly membership for instant access—no spending thresholds required. Sign up here.

13. What are the membership tiers and benefits?
We offer Gold, Platinum, and Diamond tiers, each with increasing discounts, benefits, and perks. Check our Membership page for full details.

Brand Ambassadors

14. How can I become a brand ambassador?
We love working with passionate fans! Ambassadors earn 10% commission on every sale they refer, with the opportunity to earn even higher commissions based on performance. Apply on our Brand Ambassador page or contact us for more info.

General

15. How can I contact customer support?
You can reach us via email, social media, WhatsApp chat (just click the WhatsApp icon in the bottom right corner of the screen), or our website contact form. We aim to respond as quickly as possible—usually within 24 hours.

16. Do you offer discounts or run sales?
Yes! We run BOGO deals, holiday specials, Black Friday specials, and VIP-only sales and perks throughout the year.

17. Can I shop in my local language and currency?
Yes! Our website supports multiple languages and currencies for your convenience. To pay in your local currency, please select PayPal at checkout—PayPal is required for purchases made in currencies other than USD.