Return, Exchange & Shipping Protection Policy

Effective Date: June 13, 2025

This Return & Exchange Policy (“Policy”) governs the terms under which Thomas Family Essentials LLC (“Company,” “we,” “us,” or “our”) provides returns, refunds, exchanges, and shipping protection to customers (“you” or “your”). By placing an order with Thomas Family Essentials LLC, you agree to abide by the terms set forth in this Policy.

Eligibility:
Subject to the terms and conditions herein, customers may request a return or exchange for eligible merchandise within forty-eight (48) hours following confirmed delivery. To qualify, merchandise must be unused, in its original packaging, and in the same condition as received. Thomas Family Essentials LLC reserves the right to determine eligibility for returns and exchanges at its sole discretion.

Shipping Protection Plan:
Shipping protection is offered as an optional service and is automatically selected on the cart page prior to checkout. This plan provides coverage exclusively for loss, damage, or theft of merchandise during transit. Customers who deselect the shipping protection option expressly acknowledge and agree that Thomas Family Essentials LLC shall bear no liability for loss, damage, or theft of merchandise once shipped.

Return Window:
All return or exchange requests must be initiated within forty-eight (48) hours of confirmed delivery. Requests submitted after this period will not be accepted.

Non-Returnable Items:
For reasons of health, hygiene, and safety, certain products—including, but not limited to, hair products, cosmetics, intimate apparel, and any opened personal care items—are not eligible for return or exchange unless determined to be defective or damaged upon arrival.

Custom, Clearance, and Final Sale Items:
Products designated as custom, clearance, or final sale are not eligible for return, refund, or exchange except in instances of defect or fulfillment error as determined by Thomas Family Essentials LLC.

International Returns:
For orders shipped outside the United States, customers are solely responsible for all return shipping costs, duties, and taxes. Thomas Family Essentials LLC disclaims liability for merchandise lost or damaged in return transit for international shipments.

Damaged, Defective, or Incorrect Items

Inspection and Notification:
Customers are required to inspect all merchandise promptly upon receipt and report any issues within forty-eight (48) hours of delivery. Notification must include photographic evidence and a detailed description of the issue.

Resolution:
If a claim is approved, Thomas Family Essentials LLC will, at its sole discretion, arrange for a replacement or a full refund at no additional cost to the customer.

How to File a Claim:
To initiate a return, exchange, or shipping protection claim, customers must submit a request within forty-eight (48) hours of confirmed delivery (or within seven [7] days of the expected delivery date for shipping protection claims). The request must include the order number, a detailed description of the issue, and supporting documentation (such as photographs or tracking information). Shipping protection claims must be submitted through the designated online form at:

File a Protection Plan Claim.

All returns, exchanges, and claims are subject to review and authorization by Thomas Family Essentials LLC. Unauthorized returns may be refused.

Return Shipping:
Except where the merchandise is defective, covered by shipping protection, or the result of an error by Thomas Family Essentials LLC, the customer is responsible for all return shipping costs. It is strongly recommended that customers use a trackable shipping service for all returns.

Exclusions:
The shipping protection plan does not provide coverage for delays due to customs, incorrect or incomplete addresses provided by the customer, or for packages marked as delivered by the carrier. Thomas Family Essentials LLC shall not be liable for such exclusions.